Job Opportunity: Membership & Development Officer

Membership & Development Officer

General description:

This position coordinates and manages the museum’s membership scheme as well as other vital tasks associated with development and key events at the museum.

Reporting responsibilities: Deputy Director for Advancement

Supervisory Responsibilities: none

FLSA Status: Exempt (professional), full-time

Essential Tasks: The tasks listed below are those that represent the majority of time spent in this position. Additional related tasks may be assigned as necessary.

  • Manage, coordinate, track and evaluate the annual membership scheme, including: renewal activities, acquisitions, acknowledgement letters, printing of membership cards, and all other activities associated with membership.
  • Create and implement a strategy to further grow membership and identify potential donors.
  • Develop and manage membership acquisitions strategies for museum events and programs.
  • Generate invite lists for member events (i.e. opening receptions)
  • Function as the primary staff manager of Altru CRM software system.
  • Manage data entry and ensure accurate and timely entry of member information, revenue tracking and other records.
  • Process donations to museum: Collect, record and retrieve donation data.
  • Create and send acknowledgement/thank you letters.
  • Provide direct customer service to museum members, potential members, supporters and donors.
  • Assist in the training of museum’s visitor services staff when required.
  • Maintain accurate records of financial transactions relating to museum donors and events in coordination with Deputy Director for Advancement and Business Manager.
  • Process ticket orders and confirmations to museum lectures and programs.
  • Assist Director of Special Events with major museum annual fundraising events (i.e. Art Auction and Palette to Palate): generate invite lists, manage artist and guest correspondence, produce thank you letters, and other tasks as necessary.
  • Manage Art Access trips.
  • Manage and fulfill donation requests (passes, memberships, merchandise) from other nonprofit organizations.

Education and experience preparation: Requires Bachelor’s degree in communications, art or art history, liberal arts, or other related area; a minimum of two years experience in membership, fundraising, or customer service activities for a cultural or educational institution; excellent oral and written communication skills; ability to make sound, ethical decisions in a strategic manner; good organizational, project management, and computer skills; ability to work in a team environment and develop productive and cooperative working relationships with others; experience with Altru or other similar CRM software system preferred.

Working conditions: Most work activity is conducted in a general office environment. The position requires a significant amount of computer work and use of general office equipment. Some evening and weekend hours consistent with the museum’s schedule of events and activities are required.

Contact with others: The position involves a significant amount of contact with museum staff, volunteers, and the public. This includes frequent interaction with museum trustees, donors, members and staff that may be of a sensitive or confidential nature. Discretion and sound judgement is required.

>> Please email cover letter and resume to Genny Boccardo-Dubey